U.S. PRIVACY POLICY
This Privacy Policy explains how we collect, use, disclose, retain, and protect
personal information when you visit or use our websites, mobile applications,
products, services, promotions, loyalty programs, and other services that link
to this Privacy Policy (collectively, the “Services”).
This Privacy Policy applies to personal information collected in connection
with our Services in the United States. Our collection, use, and disclosure of
personal information are governed by applicable U.S. privacy laws, including the
California Consumer Privacy Act as amended by the California Privacy Rights Act
(“CCPA/CPRA”) and, where applicable, other state privacy laws.
By using our Services, you acknowledge that you have read and understood this
Privacy Policy. Where required by applicable law, we will provide notice and,
where applicable, obtain your consent before collecting, using, or disclosing
your personal information.
1. GENERAL INFORMATION
We are committed to protecting the privacy and security of your personal
information. We collect and use personal information only for reasonable and
appropriate purposes and in accordance with applicable U.S. privacy laws.
This Privacy Policy describes the types of personal information we may collect,
how we use and disclose that information, the choices available to you, and
the rights you may have under applicable privacy laws.
2. INFORMATION WE COLLECT
Depending on how you interact with our Services, we may collect the following
categories of personal information:
Contact Information: such as your name, email address,
mailing address, telephone number, and other contact details.
Account Information: such as your username, account
credentials, preferences, and information associated with your account.
Order and Transaction Information: such as products
purchased, order history, shipping information, billing information,
and transaction details.
Payment Information: such as payment method and
transaction-related information. Payment card information may be
processed by third-party payment service providers on our behalf.
Customer Service Information: such as communications,
questions, comments, complaints, and other information you provide when
contacting us.
Marketing and Preference Information: such as your
communication preferences, interests, product preferences, and
participation in promotions or loyalty programs.
Device and Technical Information: such as IP address,
browser type, device type, operating system, language, approximate
location, and information about how you interact with our Services.
Website Usage Information: such as pages viewed,
links clicked, searches conducted, referring websites, and other
information concerning your use of our websites and applications.
We may also collect personal information that you voluntarily provide to us
when participating in surveys, contests, promotions, product reviews, or
other activities.
3. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information directly from you when you:
Create or manage an account;
Place an order or make a purchase;
Subscribe to email communications;
Join a loyalty or rewards program;
Contact customer service;
Participate in a promotion, contest, survey, or other program;
Submit a product review or other content; or
Otherwise interact with our Services.
We may also automatically collect certain technical and usage information
through cookies, pixels, tags, logs, and similar technologies.
4. HOW WE USE YOUR PERSONAL INFORMATION
We may use personal information for purposes that are reasonable and
appropriate in the circumstances, including:
Providing, operating, and improving our Services;
Processing and fulfilling orders and transactions;
Creating and managing customer accounts;
Providing customer support;
Communicating with you about your orders, accounts, or requests;
Sending marketing communications where permitted by law and based on your preferences;
Administering loyalty programs, promotions, contests, and other programs;
Personalizing your experience with our Services;
Analyzing website and product usage;
Detecting, preventing, and investigating fraud, abuse, and security incidents;
Protecting our rights, property, systems, and users;
Complying with legal and regulatory obligations; and
For other purposes that are disclosed to you at the time information is collected.
Where required by applicable law, we will provide notice or obtain your consent
before using your personal information for a new purpose that is not reasonably
related to the original purpose for which the information was collected.
5. YOUR CHOICES
We provide you with choices regarding the collection, use, and disclosure of
your personal information, as required by applicable law.
You may opt out of marketing communications, adjust your cookie preferences,
and, depending on your state of residence, opt out of the “sale” or “sharing”
of personal information for targeted advertising.
You may also update your account information and communication preferences
through your account or by contacting us. Exercising certain choices may
affect our ability to provide certain Services to you.
6. HOW WE DISCLOSE YOUR PERSONAL INFORMATION
We may disclose personal information to third parties when reasonably
necessary to provide our Services or for other purposes permitted by
applicable law.
These third parties may include:
Service providers that perform services on our behalf;
Payment processors and financial service providers;
Shipping and fulfillment providers;
Technology, hosting, analytics, and website service providers;
Customer service providers;
Marketing and communications service providers;
Professional advisors, including legal, accounting, and consulting advisors;
Government authorities or law enforcement where required or permitted by law; and
Other parties with your consent or as otherwise permitted by applicable law.
We do not disclose personal information to third parties for purposes
unrelated to the purposes described in this Privacy Policy unless permitted
or required by applicable law or with your consent. We do not sell your
personal information for monetary compensation.
7. COOKIES AND OTHER TRACKING TECHNOLOGIES
We and our service providers may use cookies, pixels, web beacons, tags,
local storage, and similar technologies to operate our websites, remember
preferences, understand website usage, measure advertising effectiveness,
and improve our Services.
Your browser or device may allow you to control certain cookies or similar
technologies. Disabling certain technologies may affect the functionality
of our Services.
Where required by applicable law, we will obtain consent for cookies or
similar technologies that require consent.
8. MARKETING COMMUNICATIONS
If you subscribe to receive marketing communications from us, we may send
you information about products, services, promotions, offers, events, or
other information that may be of interest to you.
You can unsubscribe from marketing emails at any time by using the
unsubscribe mechanism provided in the communication or by contacting us.
Even if you opt out of marketing communications, we may continue to send
you non-promotional communications relating to transactions, accounts,
security, or other services you have requested.
9. YOUR PRIVACY RIGHTS
Subject to applicable law and certain exceptions, depending on your state of
residence you may have the right to:
Request access to or knowledge of the personal information we collect about you;
Request correction of inaccurate or incomplete personal information;
Request deletion of your personal information;
Opt out of the “sale” or “sharing” of personal information for targeted advertising;
Ask questions about how personal information is collected, used, or disclosed; and
Not be discriminated against for exercising your privacy rights.
If you wish to make an access, correction, or deletion request, opt out, or
raise a privacy concern, please contact us using the information provided
in the “Contact Us” section below.
We may need to verify your identity before processing certain requests.
We will respond to requests within the time period required by
applicable law, subject to applicable extensions and exceptions.
10. ACCURACY OF PERSONAL INFORMATION
We take reasonable steps to ensure that personal information in our custody
or control is accurate, complete, and up to date where necessary for the
purposes for which it is used.
You may request correction of personal information that is inaccurate or
incomplete, subject to applicable law.
11. RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary to
fulfill the purposes for which it was collected, to provide our Services,
to comply with legal and regulatory requirements, resolve disputes, enforce
agreements, and protect our legitimate interests.
When personal information is no longer required, we will take reasonable
steps to securely destroy, delete, or anonymize it in accordance with our
retention practices and applicable law.
12. SECURITY OF YOUR PERSONAL INFORMATION
We use reasonable physical, organizational, and technological safeguards
appropriate to the sensitivity of the information to protect personal
information against loss, theft, unauthorized access, use, disclosure,
copying, modification, or destruction.
However, no method of transmission or storage can be guaranteed to be
completely secure. You should take appropriate precautions when using
online services.
If we become aware of a privacy breach involving personal information,
we will take steps required by applicable law, which may include assessing
the risk of harm and providing notification where required.
13. DATA PROCESSING AND STORAGE
Some of our service providers, affiliates, or business partners may be
located outside your state or country. As a result, personal information
may be processed, stored, or accessed in jurisdictions other than the one
in which you reside.
When personal information is transferred to another jurisdiction, it may be
subject to the laws of the jurisdiction where it is processed or stored.
We take reasonable steps to protect personal information that is transferred
to service providers or other organizations.
14. CHILDREN’S PRIVACY
Our Services are not directed to children under the age of 18, and we do not
knowingly collect personal information from children under 18.
If you believe that a child under 18 has provided personal information to us,
please contact us and we will take reasonable steps to delete it.
15. LOYALTY PROGRAMS AND PROMOTIONS
If you participate in a loyalty program, rewards program, promotion,
contest, sweepstakes, or similar program, we may collect and use personal
information necessary to administer the program and provide associated
benefits.
Additional terms or privacy notices may apply to specific programs. Where
applicable, those terms will be provided when you enroll or participate.
16. THIRD-PARTY WEBSITES AND SERVICES
Our Services may contain links to websites, applications, products, or
services operated by third parties.
We are not responsible for the privacy practices of third-party websites
or services. We encourage you to review the privacy policies of third
parties before providing them with personal information.
17. CO-BRANDED SERVICES
Certain Services may be provided jointly with, or contain links to,
third-party companies or co-branded partners.
Where applicable, information collected through such services may be
subject to additional privacy notices or terms provided at the time of
collection.
18. ACCOUNT AND PASSWORD SECURITY
If you create an account with us, you are responsible for maintaining the
confidentiality of your account credentials and for notifying us if you
believe your account has been accessed without authorization.
We will never ask you to provide your account password through an
unsolicited email.
19. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes
to our Services, business practices, legal requirements, or privacy
practices.
When we make changes, we may provide additional notice where appropriate.
Where required by applicable law, we will provide additional notice or
obtain consent for material changes.
20. CONTACT US
If you have questions, comments, concerns, or privacy requests regarding
this Privacy Policy or our Services, please contact us at:
BrewNova Coffee
2819 E Dublin Granville Rd
Columbus, OH 43231
USA
Email:
[email protected]
Phone:
(614) 899-7102
You may also contact us if you have concerns about our handling of your
personal information or wish to exercise rights available to you under
applicable U.S. privacy law.
21. PRIVACY COMPLAINTS
We encourage you to contact us first if you have a concern about our
privacy practices so that we can attempt to resolve the matter.
Depending on your state of residence, you may also have the right to bring
a privacy complaint to the applicable state Attorney General or privacy
regulator.