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<h2>Return & Refund Policy</h2>
<p>At BrewNova Coffee, your satisfaction matters to us. If you are not completely satisfied with your purchase, you may request a return within <strong>30 days of the delivery date</strong>, subject to the conditions below. This policy applies only to products purchased directly from kevrig.it.com.</p>
<p><strong>Coffee Makers & Brewers</strong><br />
If you are not completely satisfied with your coffee maker, you may return it within 30 days of purchase if it was purchased on kevrig.it.com. To be eligible for a refund, please contact us with your order number and, where applicable, the product serial number to initiate a return and obtain return instructions. Items must be returned in their original packaging with all included accessories.</p>
<p><strong>Accessories</strong><br />
Accessories purchased on kevrig.it.com can be returned in their original, undamaged packaging within 30 days of purchase.</p>
<p><strong>Coffee, Pods & Beverages</strong><br />
Unopened bags, cans, or pod boxes purchased on kevrig.it.com may be returned up to 30 days after receipt of purchase. For health and safety reasons, individual pods, opened products, or consumables that have been used are not eligible for returns or refunds.</p>
<p><strong>How to Start a Return</strong><br />
To begin a return, contact our customer service team with your order number and reason for return:</p>
<p>Email: <code>[email protected]</code><br />
Phone: <code>(614) 899-7102</code><br />
Address: 2819 E Dublin Granville Rd, Columbus, OH 43231, USA<br />
Hours: Monday – Friday, 9:00 AM – 5:00 PM ET</p>
<p>We will review your request and, if approved, provide return instructions. Please do not ship any product back to us before receiving return authorization, as unauthorized returns may be refused.</p>
<p><strong>Return Shipping</strong><br />
Return shipping and any related charges are your responsibility unless the return is due to our error (such as a damaged, defective, or incorrect item). Please ship your package using a method that provides a tracking number and retain all tracking information. We are not responsible for products lost or damaged in return transit or for shipments with no proof of delivery, so tracking information may be needed to confirm receipt.</p>
<p><strong>Damaged, Defective, or Incorrect Items</strong><br />
If you receive a product that is damaged, defective, or not what you ordered, please contact us within <strong>5 days of delivery</strong> with your order number and photos of the issue. We will arrange a replacement or refund at no additional cost to you, including return shipping where applicable.</p>
<p><strong>Gifts</strong><br />
A product shipped to you as a gift from kevrig.it.com may be returned for a credit to the original form of payment or exchanged for a product of equal or lesser value. Refund checks are not issued for gift returns.</p>
<p><strong>Refunds</strong><br />
Once we receive and inspect your returned item, refunds will be processed within <strong>10 business days</strong>. Refunds will be issued to the original form of payment used for the transaction. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. Original shipping charges are non-refundable, except where the return is due to our error.</p>
<p><strong>Order Cancellations</strong><br />
If you need to cancel or change an order, please contact us as soon as possible. Once an order has entered processing or has shipped, it can no longer be changed or canceled, but you may return eligible items under this policy after delivery.</p>
<p><strong>Additional Notes</strong><br />
We are unable to return any items to you once they are received and processed. We reserve the right to refuse returns that do not meet the conditions of this policy. This Return & Refund Policy applies only to purchases made directly through kevrig.it.com.</p>
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